Tag: Customer Experience
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Intalytics Commentary: Beyond Real Estate – Fully Leveraging Customer Intelligence
It is quite common for our clients and prospects to ask if one of the derivatives of the models we develop will be a simple “check list” of essential screening criteria.
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Intalytics Commentary: First-Time Trial During the Pandemic
Many retailers, especially those that were required to shut down store operations, have experienced a significant increase in ecommerce transactions over the past several months. As expected, many customers who typically shop in-store began placing orders online for delivery or curbside fulfillment.
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3 Challenges Retailers Must Overcome When Opening Restaurants
The concept of a restaurant in a retail location isn’t a new one. But, now upscale retailers are adding restaurants to existing facilities to encourage customers to spend a longer time in the store.
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Supermarkets Compete for Share of Stomach with more Grab-and-Go Options
“Grab and go” and fresh/prepared food options are shaking up the food business, with significant implications for marketers, real estate professionals, and store designers. Operators on the forefront of these demand shifts stand to make gains in revenue, “share of stomach”, and margin.
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Sephora Embraces Inclusion Training
Recent customer incidents highlight a centuries-old challenge in the United States concerning racial profiling and preconceptions. One key takeaway for businesses emerges: the need for retailers and restaurant operators to ensure that existing and potential customers are fully embraced by employees no matter their ethnicity.